VirtualRealm
Privacy policy
Information about how VirtualRealm processes personal data for bookings, communication, payments, and website operation.
Last updated: July 29, 2026
This policy explains how VirtualRealm processes personal data in connection with bookings, communication, and website operation.
If you want to exercise your data protection rights, contact info@virtualrealm.lv.
1. Controller
- SIA “Lameners”
- Registration No. 40203498044
- Legal address: Gaujas iela 8, Ādaži, Ādaži Municipality, LV-2164
- Email: info@virtualrealm.lv
- Phone: +371 28555717
2. What data we process
- Customer first name, last name, phone number, and email address.
- Booking information: chosen service, date, time, duration, number of guests, and notes.
- Payment information where a deposit is required for the booking.
- Technical data about website use, security, request frequency, and cookie preference choices.
3. Purposes and legal bases
- Receiving, confirming, and fulfilling bookings — contract performance or steps taken before entering into a contract.
- Communicating about a booking, cancellation, or reschedule — contract performance and legitimate interests.
- Processing deposit payments — contract performance.
- Security, access control, rate limiting, and debugging — legitimate interests.
- Analytics and performance measurement — consent.
4. Service providers and recipients
- Supabase — booking database and administrative data storage.
- Stripe — deposit payment processing.
- Resend — sending confirmation emails.
- Google Calendar — placing bookings into a calendar.
- Google Maps — showing embedded map content on the site.
- Vercel — site hosting, analytics, and performance measurement after consent.
5. Transfers outside the EEA
Some service providers used by the website may process data outside the European Economic Area. In those cases, processing is subject to the provider's terms and applicable data transfer safeguards.
6. Retention
- Booking and communication data are kept for as long as reasonably necessary to run the booking, maintain records, handle disputes, and meet legal obligations.
- Payment and accounting data are kept in line with applicable legal requirements.
- Cookie and consent choices are stored in the browser until the user changes them or clears browser data.
7. Your rights
- Request access to your personal data.
- Ask us to correct inaccurate data.
- Ask us to erase data where applicable.
- Restrict or object to processing where applicable.
- Withdraw consent for optional cookies and analytics.
- Lodge a complaint with the Latvian Data State Inspectorate.
8. Cookies and external content
Technically necessary site functions may be used without separate consent where required for core functionality and security.
Analytics and performance measurement are loaded only after the user gives optional consent.
The embedded Google Map on the site may connect to Google when that page section is opened.
You can change your choice at any time through the “Cookie settings” link in the site footer.