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VirtualRealm

Booking terms and cancellation policy

VirtualRealm booking, payment, cancellation, rescheduling, and deposit terms.

Last updated: July 29, 2026

These terms apply to bookings made for VirtualRealm in Ādaži. By making a booking, the customer agrees to these terms.

This page reflects the current website flow. If you later want a stricter automatic refund or reschedule policy, that can be introduced separately.

1. Making a booking

  • A booking request is made by choosing the service, duration, date, time, and entering contact details.
  • Individual VR and PlayStation bookings are confirmed without a deposit unless stated otherwise.
  • Party-room bookings may require a €30 security deposit.

2. Prices and deposit

The amount shown in the calendar and booking summary is the approximate total service price.

Where a deposit is required, the website now shows the split between the remaining amount and the €30 deposit.

  • The €30 deposit is paid online through Stripe to confirm the booking.
  • Any remaining balance is paid on site unless agreed otherwise with the customer.
  • A deposit booking becomes confirmed only after the deposit payment succeeds.

3. Cancellation and rescheduling

A booking can be cancelled through the cancellation link sent in the confirmation email or by contacting VirtualRealm directly.

Cancelling on the website releases the time slot, but deposit refunds are not issued automatically by the site.

At the moment, deposit refund, credit, and rescheduling decisions are handled manually after reviewing the timing and circumstances of the cancellation.

  • There is currently no automatic 24-hour or 48-hour refund cutoff configured on the website.
  • If you want to move a booking, contact us as early as possible — rescheduling depends on availability.
  • If a deposit has already been paid, any refund or reschedule outcome is handled manually.

4. Late arrival and no-show

  • If you expect to be late, contact us as soon as possible.
  • VirtualRealm will try to keep the booking, but cannot guarantee the full booked time if the customer arrives late.
  • If the customer does not arrive and does not contact us, the booking may be treated as a no-show.
  • Refunds or credit for a no-show are not automatically guaranteed and are handled manually.

5. Changes or cancellation by VirtualRealm

If VirtualRealm cannot provide a confirmed booking for reasons on our side, we will contact the customer to agree a new time or resolve any paid amount or deposit manually.

6. EU withdrawal rights

To the extent permitted by applicable law, bookings for leisure activities provided on a specific date or at a specific time may fall outside the standard 14-day withdrawal right.

This does not affect any mandatory consumer rights that apply under applicable law.

7. Contact details

  • SIA “Lameners”
  • Gaujas iela 8, Ādaži, Ādaži Municipality, LV-2164
  • Email: info@virtualrealm.lv
  • Phone: +371 28555717